Shipping & Returns
When can I expect my delivery?Provided all items are available in stock:
Orders received before 11am, you can request same day delivery provided all items are available in stock or with the supplier.
Orders received after 11 am, deliveries will be scheduled for next day delivery.
During times of large discounts and sales, orders will be delivered within 4 working days.
Do you ship internationally, i.e. outside of the U.A.E?
CANARY PET CENTRE currently only operates within the U.A.E, we service DUBAI, SHARI'AH ,AJMAN, UMQ , RAK .
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.