Terms and Conditions

Payment Terms

When placing your order, you will be requested to select a mode of payment for your goods.
We offer following modes of payments:

  • Cash on delivery (Dirhams only)
  • Card on delivery (Visa, Master, JCB, Diners)
  • *Pay by cheque

(*Returned cheques due to insufficient funds will attract 250AED as penalty fee, while for incorrect cheques administration fee is 75 AED)

All payment should be made in AED. We do not accept other currencies. In case of delayed payment or non-payment CANARY holds the right to cancel or reschedule delivery of your order.

Return Policy

If you wish to return a product, please contact us at

We will happily refund or exchange any item that are damaged or that have been incorrectly purchased within 14 days of purchase and with proof of payment (i.e. your original order receipt).

If you find your product has a defect, please take the photographic evidence & email us at
Product must be presented to us before we can proceed with our return policy.

All returns or exchanges particularly in clothing, pet bedding or accessories should be done in person within 14 days from the date of purchase. We are open 7 days in a week.

The items should be returned to any of our following stores:



By CANARY PET FOOD Delivery services * 20AED Delivery fee will be applied. 


When we can not accept returns:

If the returned items do not match our quality standards or our return policy, then we reserve the rights to reject the returns as mentioned below:

  • When ordered item is found altered/ tampered or used
  • When item is bought on sale
All refunds will be made in the form of store credit/online credit. Credits will only be applied to an online account or can be redeemed in-store once the returned/damaged item has successfully validated by the warehouse or shop staff.

Delivery Schedule

  • All UAE deliveries are daily
  • Friday no deliveries.
Delivery can often be completed within 24hrs of the order being placed and your delivery time confirmed, provided all items are in stock. We do not currently ship overseas.

If you have placed multiple orders then we will try to combine your orders & deliver them together to charge only one shipping fee. If multiple orders are placed at different times, then separate shipping fee will apply since those orders will be shipped separately.

Delivery Policy

We deliver your orders on our specially designed temperature control vans with large storage area to ensure your order is delivered to you in perfect condition. Items which require refrigeration (not frozen) will be delivered to you in ice boxes to ensure the temperature is well maintained during transit. Please note we do not deliver frozen or Live items.

For orders below 100AED, a delivery fee of 15 AED will apply. 
All orders placed with our shop are subject to product availability and will be delivered according to our delivery terms.

If there are any problems regarding your order, we will notify you using the telephone number or e-mail address you have provided to us with the order.


Delivery is a FREE service designed to help you and your busy lifestyle. If you are often forgetting or placing your orders last minute, we can help you by setting up a reminder service for any of your regular items so that you don’t have to worry about trying to get online or forgetting your pets’ delicious goodies. You can select this service when placing your order and you will be given the options to choose the frequency of delivery. The products you choose on your order will be entered into our database so that we know what your regular items are. When your delivery is due, we will call you 1 day prior to ensure that you are happy to receive the goods and to arrange a delivery time. You have complete flexibility to still add or change anything on your repeat order & once you are happy, then we will place the order for you so you don’t have to lift a finger! Auto delivery can be cancelled at any time.


Cancellation Policy

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer our refund policy. If the purchase was made online, a refund will be made back to the customer’s credit card. Please allow for up to 21 days for the refund transfer to be completed. Any items paid for by cash or credit card machine on delivery, will be refunded with store credit or with online gift voucher which can be used for hassle free online shopping any time